FAQ

After the reservation is made, we will send you the following documents from the charter company: a contract, base info and a crew list. Please note that these documents are issued by the charter company, so it may take some time to receive them.

We receive the documents from the charter company. Usually they send them within 1 day after the booking is paid. Sometimes, especially on weekends or holidays, it may take longer. Don't worry, we do our best to get the documents and send them to you as soon as possible. We will send the documents to your e-mail address.

Usually the charter company will take up to 50% of the charter cost for a canceled charter if you do it later than 3 months before the charter.
If you decide to cancel your reservation, please carefully read the terms and conditions in your contract and our legal notice - https://searadar.com/legal-notice and notify me of your decision as early as possible.

Your check-in and check-out time are stated in your Booking Confirmation. Please have a look.

Some charter companies have the ability to change check-in or check-out time. Please inform us if you wish to make changes to your check-in or check-out times, keeping in mind that there may be additional charges for early or late adjustments.

Kindly complete the crew list no later than 2 weeks before your charter starts.

Certainly, it's doable. If you've completed your crew list using the online form, you can make changes there. However, if you've used a PDF/Word/Excel document, please share the updated crew list details with us. It's worth noting that in exceptional situations, charter companies might impose additional fees for alterations to the crew list.

Absolutely, we'd be delighted to offer you some itinerary options. Could you please share more details with us?

You can find this information in your Booking Confirmation.

You can make a secure payment through a link or use our bank details for a bank transfer.

Certainly, we offer two payment choices:
1. 100% upfront
2. Or, secure your booking with 50% now and the remaining 50% 45 days before your charter, as long as there are more than 45 days left until your charter start date.

Sure! We will prepare a link for online payment by card, it is suitable for both credit and debit cards. We do not charge additional fees, but some banks do. So we recommend you to clarify this information on the side of your banking provider.

If you pay via a link
1. A link can be overdue. Please contact us, and we will generate a new link for you.
2. When paying a link, the screen froze, and your money was not debited, the link is no longer valid. Please contact us, and we will generate a new link for you.
3. When paying a link, the screen froze, and your money was debited. Please contact us, so we could check the payment and assist you.
4. When paying a link, you get a "declined" error. Most likely this issue can be solved by your bank, please try to contact them.

If you pay via a bank transfer
You paid some time ago, but SEARADAR still hasn't seen the payment. Don't worry, sometimes it takes a few days for a bank transfer. The best strategy here is to wait. As soon as we receive the transfer, we will notify you.

If you didn't find the answer, please let us know. We will be happy to help.

Payment by bank transfer is only accepted in euros. If you'd like to pay with a credit card of another currenc, please let us know. We will prepare a customized payment link for you. This method has some restrictions on the list of accepted currencies. Also, we accept cryptocurrencies.

Payment for additional services paid at the base can take place both in euros and in other currencies upon agreement with the charter company.

Of course, we're flexible. Just let your manager know the details.

Our primary document is the Booking Confirmation, where you'll find all the charter details, including dates and costs. If you require a specific document for your accounting department, please let us know and we'll do our best to assist you.

Travel insurance isn't part of the payment package, but if you require insurance coverage, let us know. We will guide you through this process.

At SEARADAR, we're here to help without charging any service fees. When it comes to changes in your booking, the fees will depend on the specific modifications you'd like to make. If you're switching to higher-season dates or opting for a larger boat, you might need to cover the additional costs. We'll always keep you informed and work with you to find the best solution.

The cancellation policy varies depending on the situation. You can find the details by clicking on this link: https://searadar.com/legal-notice.

Our services come at no cost to you. We do not charge any commissions or extra fees to our customers.

Yes, you do. Different charter companies may have specific requirements for the type of skipper license needed to rent a yacht. To ensure a smooth booking process, we send your license to the charter company in advance for verification, making sure it meets their criteria.

You can make a booking through our website searadar.com or send a booking request via WhatsApp / email and we will send you an invoice and a payment link.

SEARADAR has been a trusted presence in the market for over 5 years. If you'd like to learn more about our company, you can visit our "About" page here: https://hub.searadar.com/about. Additionally, you can read reviews from our satisfied clients on Trustpilot at this link: https://www.trustpilot.com/review/searadar.com. We value your trust and are here to provide you with the best service possible! ?

All you'll need is your skipper license and a passport (ID).

The prices are set by the charter companies, and we don't add any extra charges.

We offer you two convenient payment options:

* Payment via a secure link: You can use a credit or debit card, Apple Pay, Google Pay, and even cryptocurrency for this method.
* Bank transfer: If you prefer, you can make the payment through a bank transfer.

If you have any questions or would like to explore alternative payment methods, please don't hesitate to contact us.

No, fuel is not included in the rental. Typically, you'll receive the boat with a full fuel tank and are expected to return it in the same manner, with a full tank.

To ensure your peace of mind and protect you from unforeseen circumstances, we recommend considering three types of insurance options:

1. Deposit insurance
Typically, charter companies require a deposit as security against potential damages or incidents during your charter. However, with our FDP (Free Deposit Pack) product you can eliminate the need for a deposit altogether. You pay just 20% of the required deposit amount (non-refundable) and we will take care of the rest. Check more details here — https://hub.searadar.com/free_deposit_pack

2. Skipper's Liability Insurance
This type of insurance provides coverage for injuries and damage to property that may occur during your charter. It ensures that you are protected in the unfortunate event of accidents or damages that may occur during your charter. We recommend Schomacker insurance — https://www.schomacker.de/en/charter-insurance/skipper-liability.html?pid=a1659

3. Cancellation Insurance
Life is unpredictable, and circumstances may arise that necessitate the cancellation of your yacht charter plans. To mitigate the financial impact of cancellations, we advise obtaining cancellation insurance. Cancellation insurance ensures that you are protected from significant financial losses in the event of unexpected circumstances that prevent you from going ahead with your charter. We recommend this insurance — https://www.schomacker.de/en/charter-insurance/travel-cancellation.html?pid=a1659

Also, we offer free cancellation for the bookings made with 100% prepayment. Check more info here: https://hub.searadar.com/free-cancellation

Sure, you can! Please let us know the name you'd like on the booking contract, and we'll take care of the rest.

If you require a skipper for your charter, we can arrange one for you through a charter company. The cost typically ranges from approximately 1100 to 1200 EUR per week. To see the exact cost you can click "price details" in the yacht's page.

We're happy to help arrange for a chef and/or hostess onboard for your trip. Please let us know your preferences in advance, so we can select a yacht with the appropriate number of berths to accommodate them comfortably.

It depends on the yacht and the specific policy of the charter company. We'll reach out to the charter company to verify their cancellation policy and any potential changes you might need to make.

We don't provide cancellation insurance, but for bookings made with 100% prepayment, we offer free cancellation. You can find more details about our free cancellation policy here: https://hub.searadar.com/free-cancellation. We aim to provide flexibility and peace of mind for your booking ?

Please keep in mind that fuel and moorings are considered as additional expenses.

It's usually more appropriate for you to handle it using your personal information. We're here to offer guidance and support in case you have any questions or need assistance.

Yes, but we have to find the right yacht for you. Not all charter yachts allow their boats to race and the deposit is usually higher for these boats.

No, typically, a standard yacht charter lasts for a week, starting from Saturday and ending on the following Saturday. This is a common practice in the industry. If you have any more questions or need further information, feel free to ask.

It depends on the yacht you've selected. We'll gladly get in touch with the charter company to verify this information on your behalf.

To locate the boat, simply refer to the base information. Once you're at the site, don't hesitate to get in touch with the base manager, who will be more than happy to assist you. You'll find his phone number listed in the base information as well.

If your flight is delayed, kindly contact the base manager. You'll find his contact details in the base information. Thanks for keeping us informed! ?

First and foremost, we kindly advise you to get in touch with the base manager – you can find his phone number in the base information. Additionally, we highly recommend addressing any damages in both photos and videos.

We suggest reaching out to the base manager. You can easily find his phone number in the base information. Don't hesitate to give him a call if you need any assistance!

We would be truly grateful if you share your thoughts about us on Trustpilot – https://www.trustpilot.com/review/searadar.com. Your feedback means a lot to us! ??

Sure! The price will vary depending on your location and the number of passengers. Please share your flight details and the number of passengers with us, and we'll provide you with more specific information to make your journey smooth.

That's absolutely possible! Please go ahead and send us the updated information, and we'll be happy to assist you further.

Certainly, we can assist with arranging an invitation. Please send us a completed crew list or the personal details of passengers requiring an invitation, such as passport copies and phone numbers.

You have a few options for provisions. You can either get them from the charter company, use a local delivery service, or purchase them at the shops in the marina. For more details, please refer to your base information. If you have any questions, let us know.

Our product, the Free Deposit Pack (FDP), offers you the peace of mind to cancel the deposit completely and avoid the risk of tying up a significant amount of money. The cost of the Free Deposit Pack is 20% of the deposit (25% - if buying 30 days before the charter or later) It is a one-time non-refundable payment made in advance. You can find more information and read reviews from other sailors who have chosen FDP and had positive experiences at this link: https://hub.searadar.com/free_deposit_pack. We want to ensure your sailing experience is worry-free and enjoyable! ?

Please note that the price for FDP increases and 1 month before the charter it will be 25% of the deposit amount. Why is this happening? Because FDP is our unique product with its own economy, so 30 days before the charter we have to increase the price to still have a chance to offer it.

FDP covers damages up to the amount of the standard refundable deposit for the selected yacht. Damages in excess of this amount may be charged to the client. Damage to sails, engine, dinghy, and outboard engine, clogged toilets, engine damage, and intentional damage are also not covered. The full list of non-deposit damages depends on the charter company.

All discount products can only be used to cover the boat price. They do not cover extras, transfers, FDP, can not be used as a Refundable deposit etc. All discount products can only be applied to new bookings and cannot be used for second and subsequent payments on existing bookings.

All discount products can only be applied to new bookings and cannot be used for second and subsequent payments on existing bookings.

Only one type of discount is applicable at the time of booking, you can choose the best one. The discount can be applied together with the use of the vouchers.

We have Boatcoins. This is a Loyalty program tokens and you can use them to pay up to 5% of the booking price.
We also have Best Price Guarantee. It may be applied if a valid counteroffer with a lower price is submitted. Only available in agreement with the charter company. Additional conditions may apply.
And Promo codes. They can be used to get additional discount when booking on the website.

You can use your voucher to pay for your new booking. If you also have Boatcoins or Promo code, we can combine one of this offers with the voucher.

The price on the website does not include skipper, hostess or chef services. Their services must be purchased separately. Please also note that each of these crew members will need a separate berth on board and a separate cabin. In some cases, two hired crew members can sleep together in one double cabin if the berth is bunk.

By using the services of a hired skipper, the customer also undertakes to provide the skipper with a separate sleeping place on board (cabin - on request) and meals for the duration of the charter. The skipper may eat with the rest of the crew, in which case he must be taken into account when purchasing food. If the whole crew eats in restaurants, it is considered good practice to invite the skipper or give him a meal allowance, usually not more than 30 euros per day (depending on the country)